Refund policy

Eligibility: Returns are accepted only for damaged, defective, or wrongly delivered products. Requests must be made within 24 hours of pickup.

Process: Contact our support team via email at [email protected], or speak directly to our team at the 17Mins pickup counter where you collected your order, with your order details and photos of any damage. We will review your request and, if approved, process your refund or arrange a replacement.

Refunds: Refunds are issued to the original payment method within 3 to 7 business days after your request is approved. Cash-on-pickup orders will be refunded via bank transfer. If you encounter any issues, please contact our support for prompt assistance.

Exceptions: Perishable items and products not in their original condition may be excluded. Please refer to our FAQ or contact support for clarification.